An ESTA application involves sensitive information: your passport, your identity, your travel plans and your answers to the eligibility questions. Here is what happens to it.

We collect this because the official application requires it. We do not ask for anything the application does not need.

Your application data is submitted to the US authorities, which is the whole purpose of the service. Beyond that, it is used by our team to prepare and check your file, and by the technical providers who run our site and our payment processing.

We do not sell your data and we do not pass it to advertisers.

Card payments are handled by our payment provider. We never see, hold or store your card number.

Application data is kept for as long as we need it to provide the service and to meet our legal and accounting obligations.

Passport scans uploaded on applications that were never paid for are deleted automatically after seven days.

You can ask us what we hold about you, ask for a correction, or ask for your data to be deleted. Write to us from the email address on the file, with your file number.

Deletion is not always immediate: while an application is with the US authorities, or while accounting obligations still apply, some data has to be kept. We will tell you plainly what can be deleted and what cannot, and why.

Your tracking area is reached with your file number and your email address, so treat your file number as private. We will never ask you for card details, and we will never ask for your passport by message when you can upload it yourself.