The Approval Guarantee is an optional add-on offered to every customer, whatever the plan, on the screen shown right after payment.
What it refunds
If the US authorities finally deny an application covered by the guarantee, you are refunded 100% of what was paid for that application: the service fee for the plan, Standard, Priority or Express, and the government fee.
Only the price paid for the option itself is kept, because that is what pays for the cover.
What it costs
One single charge for the whole booking: $30 for one traveller, $45 for two, $60 for three, $70 for four, then $10 for each additional traveller. Every traveller in the booking is covered by that one charge.
The conditions
All of the following have to be true:
You gave accurate, complete and truthful information at every stage, in good faith
You provided every document and detail our team or the authorities asked for, within the time given
You answered every question honestly, in particular the security and background questions about convictions, nationalities and travel to designated countries
You have never previously been denied an ESTA, a visa or entry to the United States, and have never overstayed
The denial does not follow from a false statement, an omission, something concealed, or incorrect information, even given unintentionally
When it does not apply
The guarantee is excluded where the denial results, wholly or partly, from information that was inaccurate, incomplete or untruthful, from a background that was not declared, from a previous refusal of an ESTA, a visa or entry to the United States whether declared or not, from documents that were not provided or arrived late, or from a file cancelled on suspicion of fraud.
We check the file and the reason given for the denial against these conditions before refunding.
What it does not do
It does not make an approval more likely, it does not change how your file is handled, and it gives no influence over the decision. Nothing sold by anyone can do that.
A processing delay, or a request from the authorities for more information, is not a denial and does not trigger the guarantee.
When you can buy it
Only when you place your order, on the screen shown immediately after your payment, and only within one hour of that payment. It is bought once per booking, and it can never be added once your application has been submitted to the authorities.
The guarantee is personal, attached to the applications it was bought for, and cannot be transferred to another booking or another application.
How to claim
Write to [email protected] with your file number, within 30 days of your payment date. After 30 days a claim cannot be reviewed.
The refund goes back to the payment method you used, and usually appears within 5 to 10 business days depending on your bank.
Was it applied to my file?
Your tracking area shows what your file includes. If you are not sure whether the option went through, check there before assuming either way, and contact us if it does not match what you expected.