After a successful payment you are shown a confirmation with your file number, and your payment is recorded on your file. Your tracking area shows the plan you bought, the number of travellers and the total paid for the group.
Getting an invoice
If you need a formal invoice, for an employer or for your accounts, contact us with your file number and the billing name and address you need on it. We send it by email.
For a group booking the invoice covers the whole group, since the payment was a single transaction.
If you do not recognise a charge
Before disputing anything with your bank, contact us with the amount, the date and the email address used. Two common explanations:
Someone else in your household or your company booked the trip
One of the optional add-ons offered after payment was accepted, and appears as a separate charge
Under our terms you agree to contact us before opening a dispute or chargeback with your bank. We contest unjustified chargebacks with the full record of the work done on the file, and a dispute can suspend access to the service, so writing to us first is faster and safer.
Currency on your statement
Payments are taken in US dollars. If your account is in another currency, your bank applies its own exchange rate and may add a foreign transaction fee, so the amount on your statement can differ from the total shown at checkout. That difference comes from your bank, not from us.
Paying for someone else
The card used does not have to belong to the traveller. What matters is the email address on the file, because that is where messages go and it is half of the login to the tracking area.