Right after your payment, you are offered up to two optional add-ons, one after the other. Both are charged in one click to the card you have just used, and both are entirely optional.
Faster processing: an upgrade to the next plan
What you are offered depends on the plan you bought:
Standard: an upgrade to Priority, so your file is handled within 12 to 24 hours instead of up to 72 hours
Priority: an upgrade to Express, so your file is handled within 1 to 3 hours instead of 12 to 24 hours
Express: no upgrade is offered, since you already have the fastest handling
As with the plans themselves, an upgrade speeds up our work, not the decision by the US authorities.
The Approval Guarantee
Offered to every customer, whatever the plan. If the US authorities deny an application covered by the guarantee, we refund 100% of what was paid for that application: the service fee for the plan and the government fee. Only the price of the option itself is kept, because that is what pays for the cover.
It applies to a file that was complete, accurate and truthful. It does not apply where the denial follows from information that was wrong or incomplete, from a background that was not declared, from a previous refusal of an ESTA, a visa or entry to the United States, or from documents not sent in time. A separate article sets out every condition and how to claim.
How the add-ons are priced
Each add-on is one single charge for the whole booking, not a charge per traveller:
1 traveller: $30
2 travellers: $45
3 travellers: $60
4 travellers: $70
Each additional traveller: $10 more
Everyone in the booking is covered by that one charge. The plans themselves have no group discount; only the add-ons are priced this way.
When you can buy them
Both add-ons are offered only on the screens shown immediately after your payment, and can only be charged within one hour of that payment. Each can be bought once per booking.
The Approval Guarantee can never be added once your application has been submitted to the US authorities. That is a term of the service, not a setting we can change.
If you missed the window
There is no way to add either one later by yourself. Contact us with your file number and tell us which one you wanted. We cannot promise anything, but we would rather look at your situation than leave you guessing.
Not sure whether it was charged
Your tracking area shows what your file includes. If you clicked but are not certain the charge went through, contact us with your file number rather than clicking again.